Privacy Policy

a. Personal Data

• Name, contact details (mobile number, email)
• Date of birth, gender
• Address and location information

b. Sensitive Personal Data (Health Information)

• Medical history (if provided)
• Prescriptions and diagnostic reports
• Pharmacy-related data

c. Family Member Data

• Personal and health data of dependents added by the User

d. Technical & Usage Data

• Device details, IP address
• Log data and user activity

We process personal data for:

• Account creation and management
• Appointment scheduling and coordination
• Access to health records
• Platform improvement and analytics
• Emergency assistance features

Data is processed based on:

• User consent
• Performance of contractual obligations
• Compliance with legal requirements

We may share data with:

• Healthcare providers (hospitals, doctors, labs, pharmacies)
• Payment gateway service providers
• Government authorities when legally required

• Implementation of administrative, technical, and physical safeguards
• Encryption and secure storage practices (where applicable)
• Access controls to prevent unauthorized use

Data Deletion — Users have full control. You may delete your account and data via:

• In-app: Delete from Settings. Your data is permanently removed from our systems.
• Contact request: Submit a request via the Contact Us link in the app or website.

Data Retention

• We retain data only as long as necessary. On account deletion, data is removed or anonymized within 7–30 days, except where legally required.
• After the retention period, all remaining data is securely deleted or anonymized.

Subject to applicable laws, Users may:

• Access their personal data
• Request correction or updates
• Request deletion of their account and associated data

Requests may be processed within a reasonable timeframe.

The Platform may use cookies or similar technologies to enhance user experience and analyze usage patterns.

• The Platform is not intended for independent use by minors.
• Data of minors may only be processed under parental or guardian supervision.

The Platform integrates third-party services. MUNPE is not responsible for their independent privacy practices.

If applicable, data may be transferred and stored outside India in compliance with applicable laws and safeguards.

This Privacy Policy may be updated periodically. Continued use of the Platform constitutes acceptance of the revised Policy.

For any privacy-related concerns, contact MUNPE through the official support channels provided within the Platform.